Refund Policy

If you encounter payment or product delivery issues during the purchase process, please contact us.

Kiogame website shall not be liable for damages when the system is unable to operate normally and users are unable to use various services due to the following conditions, including but not limited to:

1. Telecom equipment malfunctions and cannot transmit data.

2. Due to force majeure factors such as typhoons, earthquakes, tsunamis, floods, power outages, wars, terrorist attacks, etc., which cause system obstacles and prevent business execution.

3. Service interruption or delay caused by hacker attacks, technical adjustments or malfunctions in telecommunications departments, website upgrades, third-party payment platform issues, etc.

To protect the interests of consumers, Committed to providing the best product experience and services for all users.

Before purchasing, please confirm the products and services that need to be purchased.

After you make a successful purchase, customer service will directly deliver the product or send the redemption code to your email to complete the delivery. The completion of product service delivery is considered a successful purchase.

If you are not satisfied with the use of the product, you can make a full refund under conditions approved by our company.

we hereby promise to "return or exchange goods without reason within 7 days". If you need to return or exchange goods, please contact our online customer service. After communicating with customer service, we will handle it according to your requirements. If a refund is required, the goods can be returned or exchanged for seven days without any reason, provided that the secondary sales are not affected. I hope to receive user support and be patient. Please check carefully.

Refunds require a description of reasonable reasons such as the following.

I don't want it anymore before the order is delivered;

Failure to complete delivery within the specified time after purchase;

Repeated payments caused by payment platforms;

A product or account error occurred during the product delivery process.